Customer survey

Customer Survey

Customer Name

Customer ID

Position/Title

Telephone

Origin

The handling of information and the service managed by our personal is good?

Does the personal have a good knowledge of all the details that have to do with export/import?

Does the personal have the capacity to solve a problem?

All the documents are filled correctly?

Do you have knowledge of the status of your merchandise in every moment ?

When you call ATL, how much time do you have to wait to be attended by the right person?

Do you receive your merchandise on the time ?

How do you receive your merchandise?

How do you evaluate the time of our custom brokerage to release your merchandise ?

Do you consider our rates are market-competitve ?

In comparison with other freight forwarders or custom broker company, in general, the service we offer is:

What other company do you use other than ATL?

Please mark your level of agreement with the following declaration: “I feel safe with ATL services” (scale from 1 to 5; 5 being in complete agreement, 3 being neutral and 1 being in complete disagreement).

Would you recommend ATL's services to any friend or family?

Does ATL offer added value in their services?

In general, do you feel satisfied with ATL?

Do you know about the new department of Customer Service?

Have you used it ?

Please, tell us what ATL should do better or change?

Do you have knowledge of our system?

Have you used it with your name and password ?

Customer Survey

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